Delete your Aupaire or Aupaire Pro account

You can request deletion without reinstalling the app. Email Support@myaupaire.com with the subject Account deletion request. Tell us whether you use Aupaire or Aupaire Pro and provide your registered email address or phone number so we can identify your account and verify the request. Never send your password, one-time codes or identity documents by email.

In Aupaire: Settings → Account Access → Delete account → type DELETE → Verify identity → enter the verification code → Request account deletion.

In Aupaire Pro: Settings → Account access → Delete account → Continue to delete account → confirm and complete the verification-code step.

What happens next: We verify the request and process account closure and deletion. Outstanding bookings, balances, payments, refunds, payouts or disputes may need to be resolved first. A deletion request does not automatically cancel an active care visit or move money. Once closure is completed, account access is revoked and ordinary account and profile information is removed or de-identified through the erasure process.

Data retained: Required financial and session records, including invoices, payments, refunds and payouts, are retained for at least five years after the relevant tax period. Necessary care or dispute evidence may remain for at least 90 days after the session, or longer where an applicable legal, safety or dispute hold requires it. Verification and communication-provider erasure may require separate confirmation. Request status distinguishes completed erasure from retained or outstanding categories. See our Privacy Policy.

Updated 17 September 2026 · آخر تحديث: ١٧ سبتمبر ٢٠٢٦